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1. What happens if my plane is early
or late arriving?
IsraLimo updates all flight arrival times and we arrive
when your plane lands, no matter whether you arrive late
or early.
2. How much time do I have to meet the Chauffeur on my
Airport Transfer Reservation?
IsraLimo provides 90 minutes of free wait time on each Airport
Transfer for you to deplane and pick-up your luggage. If
you do not meet your Chauffeur or call us within 90
minutes of your plane landing we will consider you a
"no-show" and you will be charged in full for the
reservation.
3. Can I instruct the Chauffeur to take a scenic route
to my hotel from the Airport?
IsraLimo Transfer rates are based on a point to point
transfer and your Chauffeur is instructed to use the most
direct route for expediency. If, you would prefer the
Chauffeur use a specific route our hourly rates and
minimums will apply, plus applicable fees/taxes.
4. Is the Limousine bar stocked with beverages?
Yes, all our vehicles are stocked with complementary cold
water. Additional glasses and ice
can be provided upon request; and depending upon your
reservation, we will provide additional pricing and
accommodate your specific requests. Wedding
packages also have sparkling wine included complementary
by IsraLimo
5. Where do I meet my Chauffeur for pick-up?
Each pick-up location is different. Airport pick-up
locations are listed on the Rates Page and we confirm all
other pick-up locations at Reservation placement.
6. What is your Cancellation Policy?
IsraLimo requires that reservation cancellations be
received by email no less than 2 days prior to the
scheduled pick-up time. If you fail to cancel by email 24
hours prior
to your scheduled pick-up time you will be charged in
full for the reservation. Between 1 and 2 days you will
receive a 50% refund on your reservation.
During off-season IsraLimo
will be more flexible with these dates to accommodate our
clients requests, but during high seasons IsraLimo does
turn reservations away to secure previously made
reservations.
Roundtrip reservations must be cancelled as two separate
reservations. This cancellation policy DOES NOT apply to
group & hotel reservations. Group reservations are paid with at
least 30% of the total fee 2 months before arrival and
payment in full 1 month before arrival. Group fees are
non-refundable. Hotel fees are non-refundable 7 days
prior to check-in time.
7. What is your Change Policy?
IsraLimo requires that all changes be received by email a
minimum of 3 days prior to scheduled pick-up time and are
subject to availability. If, a reservation change cannot
be accommodated and results in a cancellation you will be
charged for the reservation in full.
8. When is my credit card charged?
IsraLimo will charge your credit card on the day the
reservation is made unless otherwise requested.
9. Can I pay for the reservation in Cash instead of
using the credit card that was provided when I made the
reservation?
IsraLimo Chauffeurs do not carry cash, due to safety
concerns, and we prefer that you provide the credit card
for imprint and payment.
10. Is it possible to place, change or cancel a
reservation with my Chauffeur?
IsraLimo asks that you contact our Reservations department
directly; however we do honor all Chauffeur
requests.
11. If, I place a reservation for 8 hours, but after
pick-up I realize I require less time; will I be charged
for the full 8 hours?
IsraLimo will only bill you for the time used; as long as
it exceeds our hourly minimum charge.
12. How far in advance should I place my reservation?
Availability changes daily and we suggest you place
reservation as soon as you have firm travel dates and
times.
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